ONLINE DELIVERY & RETURNS
There are two delivery options available to you. Pre-order for home delivery before the event, or collect at the event.
Collect at the Event
If you’re collecting at the event, please place your order online by 1pm the day before the event. This service is free.
Home delivery before the event costs £3.95, and is available to the UK only. Please place your order by the below deadlines to ensure you receive your goods before the event:
- Dulux Trade London Revolution: 4th May 2018
- HEINEKEN Race to the Tower: 1st June 2018
- Race to the King: 15th June 2018
- Dixons Carphone Race to the Stones: 6th July 2018
- Deloitte Ride Across Britain: 31st August 2018
If you have already pre-ordered a hoodie or a jersey during the registration process on ACTIVE Networks, you can choose to have this home delivered. To do this:
- Purchase ‘Postage’ for £3.95 on the relevant event page on the shop
- Follow the instructions through to payment. You will need your registration ID at this stage (located on the confirmation email).
If you do not purchase postage you will be able to collect your merchandise at the event.
In terms of exchanges, we will happily swap unused, originally packaged products up to 30 days from purchase for items of a different size or equal value. We will also exchange faulty goods if returned within the 30 day window. We reserve the right to refuse an exchange in the light of issues caused by yourself.
In terms of refunds:
- You have a 14 day window from receipt of your goods within which you can return your product to us for a full refund. Please note, online orders cannot be refunded at the events, and must follow these steps.
- If you no longer want an order that you have selected to collect at the event, please email firstname.lastname@example.org to cancel your order for a full refund.
To request a refund or exchange (if you meet the criteria above), send your goods back to:
Threshold Sports Returns
C/O Scimitar Sports
Include a note with your request along with your order number and/or your ACTIVE Registration ID and we will process the request for you.